FacturaOS Terms of Service

1. Agreement and incorporated documents

These Terms of Service form a binding agreement between you and J.R.SOSA & CO., the operator of FacturaOS. They apply to the FacturaOS websites, hosted software, mobile applications, documentation, support channels, subscription and checkout flows, invoice-payment pages, and any related service that links to these Terms.

By creating an account, accepting an invitation, starting a trial or subscription, connecting a payment account, or otherwise using FacturaOS, you accept these Terms and the policies incorporated into them: the Privacy Policy, Refunds and Cancellation Policy, Acceptable Use Policy, Payment Services Terms when applicable, Electronic Communications and E-Sign Consent, and Data Processing Addendum when applicable. If you do not agree, do not use the service.

2. Eligibility, authority, and business use

You must be at least 18 years old and legally able to enter into a contract. FacturaOS is intended for business and professional use and is not directed to children.

If you use FacturaOS for a company, client, employer, or other organization, you represent that you have authority to bind that organization. In that case, you and the organization are jointly responsible for activity under the account to the extent permitted by law.

3. Accounts, workspaces, and administrators

You must provide accurate account and business information, keep it current, protect credentials and authentication links, and promptly report suspected unauthorized access. You are responsible for activity performed through your account unless caused solely by our breach of these Terms.

Workspace owners and authorized administrators control members, invitations, roles, business settings, connected services, billing, seat capacity, records, and deletion requests. You are responsible for choosing administrators carefully, removing access when it is no longer needed, and ensuring that each user has any required notice or authorization.

4. What FacturaOS provides—and what it does not

FacturaOS provides software for business operations such as clients, estimates, invoices, payment status, products and services, inventory, suppliers, purchase orders, routes, templates, reports, professional-license records, workspace collaboration, support, and market-specific settings. Features depend on plan, market, device, provider availability, and product configuration.

FacturaOS is not a law firm, accounting firm, tax preparer, financial adviser, insurer, collection agency, bank, money transmitter, or government filing service. Labels, calculations, templates, exports, reports, reminders, and market-specific workflows are software tools—not legal, tax, accounting, financial, employment, licensing, or regulatory advice. You remain responsible for professional review and compliance.

5. Customer data and instructions

You retain the rights you have in the records, files, logos, photographs, contacts, invoice information, and other content you or your authorized users submit to FacturaOS (Customer Data). You grant us a worldwide, non-exclusive license to host, copy, process, transmit, display, secure, back up, troubleshoot, and otherwise use Customer Data only as needed to provide, protect, support, and improve the service; comply with law; and enforce our agreements.

You represent that you have all rights, notices, permissions, and lawful bases needed for Customer Data and our processing of it under your instructions. You are responsible for data entered about clients, employees, contractors, suppliers, invoice recipients, and other people. The Data Processing Addendum governs processing where FacturaOS acts as your processor or service provider.

6. Subscriptions, trials, and automatic renewal

Plan prices, billing interval, included features, seat prices, taxes, trial terms, and renewal date are shown before purchase or in billing settings. You authorize FacturaOS and its payment processors to charge the payment method on file for the selected plan, purchased seats, applicable taxes, and other amounts you approve.

Eligible new Individual, Pro, and PyME accounts may receive one 7-day trial per verified identity. Unless cancelled before the displayed trial end, the selected subscription automatically converts to a paid subscription and renews for successive monthly or annual periods until cancelled. Trial abuse, repeated identities, automation, payment disputes, or attempts to bypass eligibility controls may be blocked.

You may cancel through available billing controls. Unless the product states otherwise or law requires otherwise, cancellation stops the next renewal and access continues through the paid period. Deleting an owner account may instead cancel owned workspace subscriptions and begin deletion immediately.

7. Plan changes, seats, taxes, and payment failures

Upgrades, added seats, and some billing-interval changes may take effect immediately with a prorated charge or credit. Downgrades and cancellations normally take effect at renewal. Unused paid seat capacity may be reduced only as allowed by the product, and assigned members or pending invitations may need to be removed first.

Prices may change prospectively after reasonable notice. You are responsible for applicable sales, use, excise, value-added, withholding, and similar taxes other than taxes on our net income. Failed payments, expired methods, unpaid balances, excessive disputes, or payment-provider risk controls may suspend paid features or the workspace.

Refund and credit eligibility is governed by the Refunds and Cancellation Policy. Nothing in these Terms limits non-waivable rights under applicable law.

8. Connected payments and invoice-payment links

Stripe powers subscription billing, connected payment accounts, and supported invoice-payment links. If you connect Stripe or accept online payments, you also agree to the Payment Services Terms and applicable Stripe agreements. Stripe—not FacturaOS—performs payment processing, identity and business verification, fraud screening, payouts, reserves, and other regulated payment functions.

You are the merchant or service provider to your customers. You are responsible for lawful sales, accurate descriptions, delivery, receipts, taxes, refunds, disputes, chargebacks, customer support, and reconciliation. A status shown in FacturaOS is informational and may be delayed or corrected; verify settlement in your payment-provider and bank records.

9. Electronic communications and records

You consent to receive account, authentication, security, billing, subscription, payment, support, legal, and operational communications electronically. The Electronic Communications and E-Sign Consent explains delivery, hardware, electronic signatures, marketing choices, and withdrawal.

If you use FacturaOS to send an invoice, estimate, payment link, reminder, or other message, you direct us and our email providers to transmit it on your behalf. You are responsible for recipient permission, message content, sender identity, and compliance with marketing, privacy, consumer-protection, and anti-spam laws.

10. Acceptable use and restricted data

You must comply with the Acceptable Use Policy and may not use FacturaOS for unlawful, deceptive, fraudulent, abusive, infringing, unsafe, sanctioned, or technically harmful activity.

Unless we expressly agree in writing, do not submit protected health information subject to HIPAA, full payment-card numbers or security codes, Social Security numbers, government authentication credentials, biometric templates, classified information, or other data that requires controls beyond the service's documented purpose. Payment details entered in Stripe components are sent to Stripe.

11. Third-party services and application stores

The service may interoperate with Supabase, Stripe, Google, Apple, Resend, mapping tools, application stores, device services, or other third parties. Their products, terms, privacy practices, uptime, eligibility decisions, and fees are controlled by them. We are not responsible for a third party's acts, omissions, changes, suspension, data practices, or service failure.

If you download a mobile application from an application store, that store's terms also apply. Apple and Google are not parties to these Terms, are not responsible for FacturaOS support, and may enforce store-required provisions as third-party beneficiaries where applicable.

12. Availability, previews, and product changes

We may add, modify, meter, repackage, limit, suspend, or discontinue features, markets, integrations, plan limits, or supported devices. We do not promise that every feature will remain available or work in every jurisdiction.

Beta, preview, test, early-access, or experimental features may be incomplete, changed, or withdrawn at any time and may have additional limits. Do not rely on them for critical obligations. Planned, coming-soon, or demonstrated functionality is not a contractual commitment unless included in a signed written agreement.

13. Security, continuity, and backups

We use reasonable administrative, technical, and organizational safeguards appropriate to the service, but no system is completely secure or continuously available. You must use appropriate device security, access controls, exports, and independent record-retention practices for your business.

We may perform maintenance, impose limits, isolate risky activity, or take emergency action to protect users and infrastructure. We do not guarantee recovery of every record, file, draft, or third-party event.

14. Suspension, termination, export, and deletion

We may investigate, restrict, suspend, or terminate access when we reasonably believe there is a violation of these Terms, legal or security risk, fraudulent or abusive activity, unpaid amounts, provider restriction, threat to the service, or harm to another person. When practical, we will consider the nature and severity of the issue before acting.

You may stop using FacturaOS or request deletion. Subscription cancellation, workspace deletion, and user-account deletion are distinct actions. Before deleting, export records you must retain. Deletion may be irreversible and may remove owned workspaces, files, members, invitations, and access. Limited records may remain for legal, tax, payment, security, backup, fraud-prevention, and dispute purposes as described in the Account and Data Deletion Policy.

15. FacturaOS intellectual property and feedback

FacturaOS and its licensors own the service, software, designs, trademarks, documentation, templates we provide, and all related intellectual-property rights, excluding Customer Data. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the service for your internal business operations during your authorized access.

If you submit ideas, suggestions, corrections, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize it without restriction or compensation. Do not submit feedback you are not authorized to provide.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FACTURAOS IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION; REGULATORY, TAX, OR PROFESSIONAL ACCEPTANCE; THE ACCURACY OF CUSTOMER DATA OR THIRD-PARTY INFORMATION; PAYMENT APPROVAL OR SETTLEMENT; OR THAT THE SERVICE WILL SATISFY EVERY BUSINESS REQUIREMENT.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FACTURAOS, J.R.SOSA & CO., AND THEIR AFFILIATES, OWNERS, PERSONNEL, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES; LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS; BUSINESS INTERRUPTION; TAXES OR PENALTIES; CUSTOMER CLAIMS; CHARGEBACKS; OR THIRD-PARTY-SERVICE FAILURES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO FACTURAOS WILL NOT EXCEED THE GREATER OF US $100 OR THE FEES YOU PAID FACTURAOS FOR THE AFFECTED SERVICE DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These limits allocate risk and are an essential basis of the agreement. They do not apply to liability that cannot legally be excluded or limited.

18. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless FacturaOS, J.R.SOSA & CO., and their affiliates, owners, personnel, licensors, service providers, successors, and assigns from claims, proceedings, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys' fees arising from Customer Data; your goods, services, customers, workers, taxes, invoices, messages, payments, or disputes; your violation of these Terms or law; or your infringement or misuse of another person's rights. We may control the defense and settlement of any covered claim, and you will reasonably cooperate.

19. BINDING INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR ELIGIBLE SMALL-CLAIMS MATTERS, REQUESTS FOR INJUNCTIVE RELIEF TO PROTECT INTELLECTUAL PROPERTY OR SECURITY, AND CLAIMS THAT CANNOT LEGALLY BE ARBITRATED, YOU AND FACTURAOS AGREE TO RESOLVE EVERY DISPUTE ARISING OUT OF OR RELATING TO FACTURAOS OR THESE TERMS THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, NOT IN COURT OR BEFORE A JURY.

Before filing, the claimant must send a signed written notice describing the facts, requested relief, and contact information by email to contact@facturaos.com and by mail to J.R.SOSA & CO., 2125 Biscayne Blvd, Ste 204 #24427, Miami, Florida 33137 US, and allow 30 days for informal resolution. If unresolved, arbitration will be administered by the American Arbitration Association under its applicable Consumer or Commercial Arbitration Rules, including any applicable mass-arbitration rules, as determined by the administrator. The Federal Arbitration Act governs this section. A remote hearing is permitted where the rules allow.

ARBITRATION WILL PROCEED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION, AND THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING IT. If the individual-action waiver is finally held unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after the arbitrable matters are completed.

You may opt out of this arbitration section by emailing contact@facturaos.com within 30 days after first accepting these Terms. Include your full name, account email, business name, and an unambiguous statement that you opt out of arbitration. Opting out will not affect service access.

20. Governing law, claim deadline, and general terms

Florida law governs these Terms, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. For matters permitted in court, the exclusive venue is the state or federal courts serving Miami-Dade County, Florida, and each party consents to jurisdiction. Small-claims matters may be brought in an eligible court where the claimant resides or in Miami-Dade County.

To the extent permitted by law, any claim must be filed within one year after it arose or it is permanently barred. These Terms, the incorporated policies, and any signed order form are the entire agreement about the service. If a provision is unenforceable, it will be narrowed to the minimum extent necessary and the rest remains effective. You may not assign this agreement without our written consent; we may assign it in connection with a reorganization, financing, sale, or transfer of the service. No waiver is continuing, and headings are for convenience.

We may update these Terms prospectively. Material changes will be communicated through the service, email, or the legal center when reasonably required. Continued use after the effective date constitutes acceptance, except where law requires additional consent.