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1. Consent to electronic records
You agree that FacturaOS may provide agreements, policies, disclosures, receipts, invoices, billing notices, renewal and cancellation information, security alerts, support responses, payment updates, tax-related records we provide, and other legally required communications electronically.
Electronic delivery may occur in the service, through a linked page, by email to the address associated with your account, through a mobile notification, or by another electronic method you request.
2. Electronic actions and signatures
Clicking a button, checking a box, entering a code, creating or using an account, submitting a form, or completing another electronic process may constitute your electronic signature and agreement when the context indicates acceptance.
You agree that electronic records and signatures have the same legal effect as paper records and handwritten signatures to the maximum extent permitted by law. This consent does not require either party to accept an electronic method for a transaction where law or the receiving party requires another form.
3. Hardware and software requirements
To receive and keep records, you need a current email address; internet access; a supported browser or device; software capable of displaying web pages and PDF files where used; and storage or printing capability. You are responsible for keeping your contact information and technology current.
If requirements materially change in a way that may prevent access to legally required records, we will provide notice and any additional choice required by law.
4. Copies and retention
You may print or save electronic records using your browser, device, or available export tools. You may request a paper copy of a legally required consumer disclosure by contacting support; a reasonable printing and mailing fee may apply if law permits and will be disclosed first.
Keep copies of records needed for your business, taxes, accounting, customers, workers, and legal obligations. FacturaOS retention is not a substitute for your required recordkeeping.
5. Service communications versus marketing
Account, authentication, security, billing, subscription, legal, support, and operational messages are service communications. You cannot opt out of required service communications while maintaining the affected account or feature.
Marketing messages are optional. You may unsubscribe through the message or contact us. Unsubscribing from marketing does not stop service communications, invoice messages requested by a business user, or messages another business is independently authorized to send.
6. Messages sent for business users
When a FacturaOS user sends an invoice, estimate, payment link, reminder, or related message, FacturaOS transmits it at that user's direction. The business user—not FacturaOS—is responsible for the recipient list, sender identity, content, frequency, consent, and legal basis.
Recipients may contact the business shown in the message about the underlying transaction and may report misuse to FacturaOS. We may limit delivery to protect recipients, providers, and the service.
7. Delivery and contact updates
A communication is considered sent when we transmit it to the email address, device, or in-service destination on record. Delivery failures, filtering, full inboxes, outdated addresses, or device settings do not invalidate a notice where law permits electronic delivery.
Update your email and billing contacts promptly and monitor the account. We may use additional contact information when a message is urgent or delivery fails.
8. Withdrawal of consent
You may withdraw consent to electronic delivery of legally required records by emailing contact@facturaos.com. Include your account email and the records affected. Withdrawal is prospective and does not affect earlier electronic actions or signatures.
Because FacturaOS is an online service, withdrawal may require closing the account or ending the affected feature if paper delivery is not reasonably available. We will explain the consequence before it takes effect where required.