On this page
- 1. Agreement, scope, and order of precedence
- 2. Eligibility, authority, and accurate business identity
- 3. Independent business relationship
- 4. The Business's goods, services, and customer contracts
- 5. Licenses, qualifications, insurance, safety, and accessibility
- 6. Owners, administrators, staff, and authorized users
- 7. Catalogs, profiles, prices, availability, and content accuracy
- 8. Appointments, availability, cancellations, and no-shows
- 9. Sales, invoices, estimates, taxes, and business records
- 10. Customer memberships, recurring commitments, and benefits
- 11. Payments, manual records, disputes, and reconciliation
- 12. Consumer protection, refunds, complaints, and recalls
- 13. Customer data, privacy, communications, and consent
- 14. Account security, restricted data, and incident duties
- 15. Business content license, intellectual property, and feedback
- 16. Verification, cooperation, monitoring, and records
- 17. Fees, trials, subscriptions, and amounts owed
- 18. Third-party services, previews, and availability
- 19. Suspension, termination, continuity, and transition
- 20. Risk allocation, disputes, changes, and contact
1. Agreement, scope, and order of precedence
These Business Terms form a binding agreement between J.R.SOSA & CO. LLC, the operator of FacturaOS, and the person or organization that creates, owns, administers, joins, or uses a FacturaOS workspace for commercial or professional activity (the Business). They supplement and are incorporated into the FacturaOS Terms of Service. The Terms of Service, Privacy Policy, Acceptable Use Policy, Payment Services Terms, Data Processing Addendum, Electronic Communications and E-Sign Consent, Refunds and Cancellation Policy, any signed order form, and any feature-specific terms also apply when relevant.
If these Business Terms conflict with the Terms of Service, these Business Terms control only for the Business's operational responsibilities to its customers, workers, and regulators. A signed order form controls only for the commercial terms it expressly changes. Payment-provider agreements control the provider's payment services. Nothing in these Business Terms makes FacturaOS responsible for the Business's goods, services, workers, customers, taxes, licenses, or legal obligations.
2. Eligibility, authority, and accurate business identity
The person accepting these Business Terms represents that they are at least 18 years old, have legal capacity, and have authority to bind the Business. If the person lacks that authority, they must not create, administer, connect services to, or accept terms for the workspace.
The Business must provide its true legal or operating name, contact information, operating locations, tax and registration information when requested, and other information reasonably needed to provide or protect the service. The Business must keep that information accurate and may not impersonate another person, conceal beneficial control for fraudulent or prohibited purposes, or use a workspace for an undisclosed third party.
3. Independent business relationship
The Business is independent from FacturaOS. The Business—not FacturaOS—is the seller, service provider, merchant, employer or contracting party, invoice issuer, and party responsible to each of its customers and workers. FacturaOS does not select, employ, supervise, direct, credential, endorse, or guarantee the Business or its personnel, and does not control how, where, when, or whether the Business performs its work.
Nothing creates a partnership, joint venture, franchise, fiduciary relationship, employment relationship, professional relationship, commercial agency, or authority for either party to bind the other. References to a business as a customer, provider, or partner are descriptive only. Except for transmitting an instruction through supported software or payment-provider functionality, FacturaOS does not contract, collect, refund, promise, settle, or make representations on the Business's behalf.
4. The Business's goods, services, and customer contracts
Every quote, estimate, appointment, sale, invoice, membership, product, service, delivery, refund, warranty, cancellation, and customer commitment offered or recorded by the Business is solely the Business's responsibility. The contract for the Business's goods or services is between the Business and its customer, even when FacturaOS generates a document, hosts a payment page, sends a communication, displays an appointment, or records a transaction.
The Business must describe its offerings accurately; honor the price, scope, availability, restrictions, redemption rules, and other terms presented to the customer; perform with lawful care and professional standards; and resolve customer questions, complaints, refunds, re-performance, injuries, property damage, and disputes. FacturaOS is not responsible for the quality, legality, safety, timeliness, merchantability, fitness, delivery, or non-delivery of anything the Business offers.
5. Licenses, qualifications, insurance, safety, and accessibility
The Business must obtain and maintain every registration, permit, professional or occupational license, certification, inspection, consent, bond, and insurance policy required for its operations, personnel, vehicles, premises, products, and services. A field or reminder in FacturaOS does not verify a credential, renew it, determine its sufficiency, or excuse noncompliance.
The Business is responsible for workplace and customer safety, product safety, sanitation, accessibility, nondiscrimination, accommodations, incident response, and any required notices or warnings. The Business must not represent that FacturaOS has inspected, licensed, insured, approved, or certified it. On reasonable request relating to safety, fraud, a complaint, or legal compliance, the Business will provide accurate supporting information that it is legally permitted to provide.
6. Owners, administrators, staff, and authorized users
Workspace owners and administrators act for the Business and control roles, invitations, locations, business settings, connected services, billing, schedules, records, and deletion. The Business is responsible for all authorized users, for assigning the least access reasonably needed, and for promptly removing people who leave or no longer require access.
The Business must ensure that workers and contractors are properly classified, paid, supervised, trained, and authorized under applicable labor, employment, tax, privacy, and professional rules. Schedules, time blocks, assignments, reports, commissions, or other operational records in FacturaOS are tools selected by the Business and do not make FacturaOS an employer, staffing agency, payroll provider, or joint employer.
7. Catalogs, profiles, prices, availability, and content accuracy
The Business must keep its identity, locations, hours, service areas, staff availability, catalog, prices, taxes, inventory, photos, policies, and contact information complete, current, and not misleading. The Business must have all rights and consents required for names, logos, photographs, testimonials, descriptions, and other content it uploads or distributes through FacturaOS.
FacturaOS may format, resize, organize, reject, restrict, or remove content to operate the service, comply with law or provider rules, protect users, or enforce our agreements. FacturaOS does not undertake to review every listing, price, image, policy, or record and is not responsible for errors the Business publishes or fails to correct.
8. Appointments, availability, cancellations, and no-shows
The Business controls appointment availability, staff and location assignments, service duration, preparation instructions, buffers, blocked time, cancellation rules, deposits, late-arrival rules, and no-show policies. It must communicate material terms before the customer commits and apply them lawfully, consistently, and without unfair or deceptive practices.
Calendar statuses, reminders, confirmations, rescheduling tools, and availability calculations may be delayed, incomplete, duplicated, or affected by device, network, provider, or user error. The Business must verify critical appointments and conflicts, maintain an appropriate continuity process, and communicate directly with affected customers. FacturaOS does not guarantee attendance, service completion, staff availability, or recovery of lost revenue.
9. Sales, invoices, estimates, taxes, and business records
The Business is the issuer of its estimates, invoices, receipts, sales records, and tax documents. It must verify the customer, items, quantities, prices, discounts, taxes, payment terms, numbering, currency, required disclosures, and delivery before relying on or sending a record. Software calculations and market-specific fields are operational aids and are not legal, tax, accounting, or filing advice.
The Business is responsible for determining, collecting, reporting, withholding, and remitting all taxes, fees, assessments, and government charges relating to its operations and customer transactions; for issuing corrections and credits; and for retaining source documents and independent backups for the period required by law. FacturaOS does not represent that a document will be accepted by a tax authority, regulator, court, customer, accountant, or financial institution.
10. Customer memberships, recurring commitments, and benefits
If the Business sells a membership or recurring customer arrangement, it must clearly disclose the seller, price, billing frequency, term, renewal behavior, trial or promotional conditions, included benefits, limits, expiration, cancellation method, refund policy, and material restrictions before the customer enrolls. It must obtain legally sufficient authorization, provide required receipts and notices, honor the terms presented at sale, and make cancellation and customer support available as required by law.
The Business is responsible for benefit eligibility, redemption, appointment allocation, pauses, resumptions, price changes, renewals, refunds, disputes, and any migration or wind-down. A plan template, subscription status, webhook, benefit counter, or cancellation control in FacturaOS does not replace the Business's customer contract or prove that a charge was authorized, settled, refunded, or lawfully renewed.
11. Payments, manual records, disputes, and reconciliation
When the Business enables a supported payment provider, the separate Payment Services Terms and the provider's agreement apply. The provider—not FacturaOS—determines onboarding, underwriting, authorization, reserves, settlement, payouts, fraud controls, chargebacks, reversals, account restrictions, and provider fees. The Business is responsible for provider eligibility, customer authorization, transaction accuracy, refunds, disputes, negative balances, and reconciliation.
Cash, ATH Móvil Business, bank transfer, PayPal, card-terminal, and other manual or external payment entries may only record what the Business tells FacturaOS. Unless a supported provider status expressly says otherwise, FacturaOS does not collect, initiate, possess, independently verify, insure, or guarantee those funds. The Business must confirm settlement in its provider or bank records before marking an obligation paid, delivering value that depends on payment, or activating membership benefits.
12. Consumer protection, refunds, complaints, and recalls
The Business must comply with applicable advertising, pricing, auto-renewal, cancellation, refund, warranty, unfair-practices, accessibility, product-safety, and consumer-protection requirements. It may not use false urgency, hidden fees, misleading comparisons, fabricated records, undisclosed recurring charges, obstructive cancellation, or terms that waive rights that cannot lawfully be waived.
The Business is solely responsible for customer service, complaint handling, refunds, corrections, re-performance, safety notices, and recalls involving its goods or services. If FacturaOS receives a complaint, demand, provider inquiry, or government request involving the Business, the Business will cooperate promptly and provide accurate records. FacturaOS may communicate with affected parties, providers, or authorities when reasonably necessary to protect them, comply with law, or enforce our agreements.
13. Customer data, privacy, communications, and consent
The Business determines why and how it collects and uses information about its customers, prospects, workers, contractors, suppliers, and other contacts. It must provide required privacy notices, obtain required consents, honor rights requests, follow data-minimization and retention duties, restrict internal access, and give FacturaOS lawful instructions. The Data Processing Addendum applies when FacturaOS acts as processor or service provider for Customer Data.
The Business must have a lawful basis and any required consent before importing contacts, recording optional profile details, using precise location, uploading a person's image, or sending invoices, reminders, marketing, or other messages. It is responsible for sender identity, message content, opt-outs, suppression lists, quiet hours, anti-spam and telemarketing rules, and any communication sent at its direction. FacturaOS may block or throttle communications to protect deliverability, recipients, providers, or the service.
14. Account security, restricted data, and incident duties
The Business must use secure devices, unique user access, available authentication safeguards, appropriate role controls, and timely access reviews. Credentials, authentication links, one-time codes, provider secrets, and connected accounts must not be shared except through a documented, authorized method. The Business must promptly notify FacturaOS of suspected compromise, unauthorized use, fraudulent activity, or a security incident affecting the service or Customer Data.
The Business must not place full payment-card data, security codes, Social Security numbers, government authentication secrets, protected health information subject to HIPAA, biometric templates, or other prohibited high-risk data into free-text fields or uploads. Restricted payment credentials may be entered only into the selected provider's secure component. The Business is responsible for its own systems, networks, exports, downloads, and onward disclosures.
15. Business content license, intellectual property, and feedback
The Business retains the rights it has in its content. It grants FacturaOS a worldwide, non-exclusive, royalty-free license to host, copy, format, transmit, display, and otherwise use that content as necessary to provide, secure, support, and improve the service; fulfill the Business's instructions; generate customer-facing records and communications; comply with law; and enforce our agreements. The Business represents that it can grant this license without violating another person's rights.
FacturaOS and its licensors retain all rights in the software, workflows, designs, documentation, templates, marks, and service improvements. The Business receives only the limited use right stated in the Terms of Service. Feedback may be used and commercialized without restriction, attribution, or compensation. The Business may not imply sponsorship or endorsement or use FacturaOS marks outside permitted brand materials without written approval.
16. Verification, cooperation, monitoring, and records
FacturaOS may use automated and manual measures to detect abuse, protect accounts, enforce plan and provider limits, investigate complaints, comply with law, and maintain platform integrity. We may request information reasonably related to identity, authority, licensing, payment risk, security, a customer complaint, or compliance with these Business Terms. The Business must respond accurately and promptly and must not obstruct, falsify, delete, or manipulate relevant records after notice of a dispute or investigation.
FacturaOS is not required to monitor every transaction, user, appointment, message, or item of content. A failure to detect, warn about, or act on one issue does not approve the conduct, waive these Business Terms, or create a duty to monitor the Business. We may preserve information as permitted by the Privacy Policy when reasonably necessary for security, fraud prevention, disputes, legal holds, or enforcement.
17. Fees, trials, subscriptions, and amounts owed
The Business must pay the subscription, seat, usage, provider, tax, and other charges displayed before purchase or stated in an order form. Trials, renewals, plan changes, cancellation, failed payments, credits, and FacturaOS refunds are governed by the Terms of Service and Refunds and Cancellation Policy. Customer refunds and payment-provider obligations remain the Business's responsibility.
The Business may not withhold an undisputed FacturaOS charge because of a dispute with its customer, worker, bank, tax authority, or payment provider. Suspension, cancellation, or deletion does not eliminate amounts accrued before the effective date or obligations that by their nature survive. FacturaOS may offset credits against amounts the Business owes where permitted by law and the applicable provider agreements.
18. Third-party services, previews, and availability
Integrations, application stores, payment providers, communications providers, maps, device services, and other third parties are independently controlled. The Business is responsible for reviewing their terms, maintaining its accounts, configuring access, and evaluating whether they are suitable. FacturaOS is not responsible for their eligibility decisions, acts, omissions, security, data practices, fees, changes, downtime, or termination.
Beta, preview, alpha, experimental, or early-access features may be incomplete, inaccurate, changed, suspended, or withdrawn without a commitment to general availability. The Business must not rely on FacturaOS or a third party as its sole system for emergency response, regulated deadlines, payroll, tax filing, legal notices, health or safety, payment confirmation, or preservation of irreplaceable records.
19. Suspension, termination, continuity, and transition
FacturaOS may restrict, suspend, or terminate a feature, integration, user, or workspace when reasonably necessary for unpaid charges, legal or provider requirements, suspected fraud, security risk, prohibited activity, repeated complaints, harm to another person, or breach of our agreements. When practical and appropriate to the risk, we may provide notice or an opportunity to cure; urgent action may occur without advance notice.
The Business is responsible for its continuity plan and for exporting records it must retain. Before closing a workspace, it must address appointments, customer memberships, invoices, refunds, disputes, connected accounts, worker access, tax records, and other outstanding obligations. Loss of access does not cancel the Business's contracts with customers or providers. Sections allocating ownership, payment, confidentiality, records, risk, indemnity, liability, and disputes survive termination.
20. Risk allocation, disputes, changes, and contact
The disclaimers, limitation of liability, indemnification, binding individual arbitration, class-action waiver, governing law, one-year claim deadline, and general provisions in the Terms of Service apply fully to these Business Terms. Without limiting them, the Business's indemnity includes claims involving its goods or services, customers, workers, premises, vehicles, professional conduct, licenses, taxes, content, appointments, memberships, payments, refunds, communications, privacy practices, or violation of law.
We may update these Business Terms prospectively as the service, law, markets, or provider requirements change. We will give notice of material changes when reasonably required, and we will request renewed affirmative consent when the law or the nature of the change requires it. If the Business does not agree, it must stop the affected use before the change takes effect. Questions or formal notices may be sent to contact@facturaos.com and J.R.SOSA & CO. LLC, 2125 Biscayne Blvd, Ste 204 #24427, Miami, Florida 33137 US.